How do I know which side of the model is
We label all of our parts from the models perspective. This means that left and right is determined as if you were the model. e.g. Coleman Stryker holds his Disruptor Pistol in HIS left hand.
Where can I go to help me figure out what I am missing?
Most of our Metal bits can be found on our Online Store. http://store.privateerpress.com/ You can use the Online Store as a reference tool to figure out exactly which part(s) you need.
Should I submit a seperate ticket for each part?
No, please submit one ticket even if you have multiple mispacks.